Dermatology Patient Information

FAQ

Are the doctors accepting new patients?

All of our providers are accepting new patients.

Is there a cancellation policy?

We require at least 24 hours notice if you must cancel your appointment. If an appointment is missed or cancelled within 24 hours, you will be charged $50.

What forms of payment do you accept in the office?

We accept all forms of payment including cash, check and credit card.

Do you offer a billing payment plan?

We offer billing payment plans based upon individual situations. If you need to set up a payment plan, please contact our billing department at 844-887-7090.

How long should I expect my appointment to take?

All appointments vary in time depending on circumstances for your visit. Each appointment will begin with a medical assistant reviewing your medical history. For general dermatology conditions and consultations, appointments can take from 10 to 15 minutes. For surgical dermatology, appointments can take from 15 to 30 minutes. For cosmetic dermatology, appointments can take from 15 minutes to an hour. Your dermatologist will discuss timing for longer appointments, such as surgeries and cosmetic procedures, prior to scheduling the appointment.

Can the PA and Nurse Practitioners perform the same procedures as the doctors?

Our PAs and Nurse Practitioners are trained to do the same procedures as our doctors.

Do I need a referral to see a dermatologist?

Many insurance companies require a referral prior to a visit. Please make every effort to check with your insurance company before you come for your appointment.

Do you accept insurance?

We accept many types of insurances. Find them here.

Do you accept Husky insurance?

Please call our office if you would like information on self-pay fees.

Do you do any laser procedures?

We do many different laser treatments in our Shelton office. These treatments include but are not limited to the lightening or removal of brown spots, fine lines, acne scarring and tattoo removal. For more information, please call our office to set up a complimentary consultation.

How do I refill my prescription?

There are numerous ways for you to request a refill. We find the quickest way for you to refill your prescription is to contact your pharmacy that will in turn send a request to our office. You may also call our office, place a request through our patient portal or message us directly through Klara.

Will you diagnose and treat my problem in the same visit?

Our dermatologist will generally treat your problem during the same visit depending on the condition. Conditions that require surgical or cosmetic treatments may or may not be treated on the same day as the appointment.

Do you treat babies?

Yes, our pediatric dermatologists treat babies. In addition to Dr. Julie Cantatore and Dr. Brit Craiglow are fellowship trained in pediatric dermatology. They both have special expertise in treating babies and children.

What is Klara?

Klara is a way to communicate directly with our office. It is a secure, private and HIPAA-standards compliant app used to reach our doctors and staff. Klara is not a replacement for in-person medical appointments and should not be used in case of an emergency. Instead use Klara to ask non-urgent follow-up questions, to schedule/reschedule appointments, to request refills, to receive test results and to send us a picture of your new insurance card.

How soon should I expect to hear back if I contact you using Klara?

We will respond the same day during business hours or next business day if after office hours.